NI Services and Support
NI has the services and support to meet
Local Sales and Technical Support
your needs around the globe and through
the application life cycle – from planning
and development through deployment
and ongoing maintenance. We offer
services and service levels to meet
customer requirements in research,
design, validation, and manufacturing.
ꢁisit ni.com/services.
In offices worldwide, our staff is local to the country, giving you access to
engineers who speak your language. NI delivers industry-leading technical
support through online knowledge bases, our applications engineers,
and access to 14,ꢀꢀꢀ measurement and automation professionals within
NI Veveloper Exchange forums. Find immediate answers to your questions
at ni.com/support.
SERVICE
NEEDS
We also offer service programs that provide automatic upgrades to your
application development environment and higher levels of technical support.
ꢁisit ni.com/ssp.
Training and Certification
NI training is the fastest, most certain route to productivity with our
products. NI training can shorten your learning curve, save development
time, and reduce maintenance costs over the application life cycle. We
schedule instructor-led courses in cities worldwide, or we can hold a
course at your facility. We also offer a professional certification program
Hardware Services
System Assurance Programs
NI system assurance programs are designed to make it even easier for you to
own an NI system. These programs include configuration and deployment
that identifies individuals who have high levels of skill and knowledge on services for your NI PXI, CompactRIO, or Compact FieldPoint system. The
using NI products. ꢁisit ni.com/training.
NI Basic System Assurance Program provides a simple integration test and
ensures that your system is delivered completely assembled in one box.
When you configure your system with the NI Standard System Assurance
Program, you can select from available NI system driver sets and application
development environments to create customized, reorderable software
configurations. Your system arrives fully assembled and tested in one box with
your software preinstalled. When you order your system with the standard
program, you also receive system-specific documentation including a bill of
materials, an integration test report, a recommended maintenance plan, and
frequently asked question documents. Finally, the standard program reduces
the total cost of owning an NI system by providing three years of warranty
coverage and calibration service. Use the online product advisors at
ni.com/advisor to find a system assurance program to meet your needs.
Professional Services
Our NI Professional Services team is composed of NI applications and
systems engineers and a worldwide National Instruments Alliance Partner
program of more than 6ꢀꢀ independent consultants and integrators. Services
range from start-up assistance to
turnkey system integration.
ꢁisit ni.com/alliance.
OEM Support
We offer design-in consulting and product integration assistance if you
want to use our products for OEM applications. For information about
special pricing and services for OEM customers, visit ni.com/oem.
Calibration Services
NI recognizes the need to maintain properly calibrated devices for high-
accuracy measurements. We provide manual calibration procedures, services
to recalibrate your products, and automated calibration software specifically
designed for use by metrology laboratories. ꢁisit ni.com/calibration.
Repair and Extended Warranty
NI provides complete repair services for our products. Express repair
and advance replacement services are also available. We offer
extended warranties to help you meet project life-cycle requirements.
ꢁisit ni.com/services.
ni.com • 800 813 3693
National Instruments • info@ni.com
©2009 National Instruments. All rights reserved. CompactRIO, CVI, FieldPoint, LabVIEW, Measurement Studio, MITE, National Instruments, National Instruments Alliance Partner, NI, and
ni.com are trademarks of National Instruments. The mark LabWindows is used under a license from Microsoft Corporation. Windows is a registered trademark of Microsoft Corporation in the
United States and other countries. Other product and company names listed are trademarks or trade names of their respective companies. A National Instruments Alliance Partner is a
business entity independent from National Instruments and has no agency, partnership, or joint-venture relationship with National Instruments. 2009-10837-301-101-D
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