NI Services and Support
NI has the services and support to meet
Local Sales and Technical Support
In offices worldwide, our staff is local to the country, giving you access to
engineers who speak your language. NI delivers industry-leading technical
support through online knowledge bases, our applications engineers,
and access to 14,000 measurement and automation professionals within NI
Developer Exchange forums. Find immediate answers to your questions at
ni.com/support.
I
your needs around the globe and through
A
the application life cycle – from planning
and development through deployment and
SERVICE
NEEDS
ongoing maintenance. We offer services
and service levels to meet customer
requirements in research, design, validation,
and manufacturing.
P
E
V
Y
We also offer service programs that provide automatic upgrades to your
application development environment and higher levels of technical support.
Visit ni.com/ssp.
Visit ni.com/services.
Training and Certification
NI training is the fastest, most certain route to productivity with our products.
NI training can shorten your learning curve, save development time, and reduce
maintenance costs over the application life cycle. We schedule instructor-led
courses in cities worldwide, or we can hold a course at your facility. We also
offer a professional certification program that identifies individuals who have
high levels of skill and knowledge on using NI products.
Hardware Services
System Assurance Programs
NI system assurance programs are designed to make it even easier for you
to own an NI system. These programs include configuration and deployment
services for your NI PXI, CompactRIO, or Compact FieldPoint system. The NI Basic
System Assurance Program provides a simple integration test and ensures that
your system is delivered completely assembled in one box. When you configure
your system with the NI Standard System Assurance Program, you can select
from available NI system driver sets and application development environments
to create customized, reorderable software configurations. Your system arrives
fully assembled and tested in one box with your software preinstalled. When
you order your system with the standard program, you also receive system-
specific documentation including a bill of materials, an integration test report,
a recommended maintenance plan, and frequently asked question documents.
Finally, the standard program reduces the total cost of owning an NI system
by providing three years of warranty coverage and calibration service. Use the
online product advisors at ni.com/advisor to find a system assurance program
to meet your needs.
Visit ni.com/training.
Professional Services
Our NI Professional Services team is composed of NI applications and systems
engineers and a worldwide National Instruments Alliance Partner program of
more than 600 independent consultants and integrators. Services range from
start-up assistance to turnkey system
integration. Visit ni.com/alliance.
OEM Support
We offer design-in consulting and product integration assistance if you want to
use our products for OEM applications. For information about special pricing and
services for OEM customers, visit ni.com/oem.
Calibration Services
NI recognizes the need to maintain properly calibrated devices for high-
accuracy measurements. We provide manual calibration procedures, services
to recalibrate your products, and automated calibration software specifically
designed for use by metrology laboratories. Visit ni.com/calibration.
Repair and Extended Warranty
NI provides complete repair services for our products. Express repair and
advance replacement services are also available. We offer extended warranties
to help you meet project life-cycle requirements. Visit ni.com/services.
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ni.com 800 813 3693
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National Instruments info@ni.com
©2009 National Instruments. All rights reserved. CompactRIO, FieldPoint, National Instruments, National Instruments Alliance Partner, NI, and ni.com are trademarks of National Instruments. Other product and company names listed
are trademarks or trade names of their respective companies. A National Instruments Alliance Partner is a business entity independent from National Instruments and has no agency, partnership, or joint-venture relationship with
National Instruments. 2009-10974-501-101-D
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