Services & Warranty
MultiTech’s comprehensive Support
Services programs offer a full array of
options to suit your specific needs. These
services are aimed at protecting your
investment, extending the life of your
solution or product, and reducing total
cost of ownership. Our seasoned technical
experts, with an average tenure of more
than 10 years, can walk you through smooth
installations, troubleshoot issues and help
you with configurations. Products include a
2-year warranty that can be extended up to
5 years via MultiTech’s Extended Warranty
program.
Specifications
GPS Specifications
GPIO Functions
Extended Warranty
To give you peace-of-mind and protect your
investment, our Extended Warranty Service
Plans ensure your MultiTech products are
covered for 1, 2, or 3 years beyond the
manufacturer’s warranty.
Installation Support
MultiTech’s Installation Support Service
delivers priority service with the ability to
work one-on-one with an experienced
MultiTech technical support engineer, to
guide you through the installation process
for our products.
Ordering Information
Technical Support Services
GSM Products
Bundle
Available
Yes*
No
Yes*
No
Yes*
No
At MultiTech, we’re committed to providing
you personalized attention and quality
service while providing you a quick
response to your product support needs.
We have several options of support for you
to choose from.
Product
Description
Region
Regional
Regional
Global
Global
Global
MTCMR-H5
MTCMR-H5-GP
MTCMR-E1
Intelligent HSPA+ Modem
Intelligent HSPA+ Modem with GPS
Intelligent EDGE Modem
MTCMR-E1-GP
MTCMR-G2
MTCMR-G2-GP
Intelligent EDGE Modem with GPS
Intelligent GPRS Modem
Intelligent GPRS Modem with GPS
For additional information on Support
Services as well as other service
offerings, please contact your MultiTech
representative or visit
Global
* Bundles include power supply, antenna, and cables and are noted as follows.
-NAM Includes US style power plug
-EU Includes Euro style power plug
-GB/IE Includes UK style power plug
www.multitech.com/support.go.
CDMA Products
Product
MTCMR-EV2-Nx**
Bundle
Available
Yes*
Description
Intelligent EV-DO Rev A Modem
Region
USA
World Headquarters
Multi-Tech Systems, Inc.
2205 Woodale Drive
MTCMR-EV2-GP-Nx** Intelligent EV-DO Rev A Modem with GPS
MTCMR-C2-Nx** Intelligent 1xRTT Modem
MTCMR-C2-GP-Nx** Intelligent 1xRTT Modem with GPS
No
Yes*
No
USA
Mounds View, MN 55112 U.S.A.
Tel: 763-785-3500
Toll-Free: 800-328-9717
Email: sales@multitech.com
www.multitech.com
Regional
Regional
* Bundles include power supply, antenna, and cables and are noted as follows.
-NAM Includes US style power plug
** Nx signifies the specific Carrier that the product is approved for
-N2 For Sprint Networks (USA)
EMEA Headquarters
-N3 For Verizon Wireless Networks (USA)
Multi-Tech Systems (EMEA)
United Kingdom
Tel: +(44) 118 959 7774
Email: sales@multitech.co.uk
-N16 For Aeris Communications Networks (USA)
Use ordering codes for specific build options. Go to www.multitech.com for detailed product model
numbers.
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