Global Services and Support
NI has the services and support to meet
your needs around the globe and
through the application life cycle –
from planning and development
through deployment and ongoing
maintenance – and tailored for
customer requirements in research,
design, validation, and manufacturing.
We have direct operations in more than
Professional Services
I
Our Professional Services team consists of National Instruments
Applications Engineers, NI Consulting Services, and a worldwide
Alliance Program (a network of 600 independent consultants and
integrators). Our Professional Services team can offer services
ranging from basic start-up assistance and collaborative development
with your engineers, to turnkey system integration and
maintenance of your system. In addition to our NI Alliance Partners,
we have developed global relationships with many industry partners
that range from computer software and hardware companies, such
as Microsoft, Dell, Siemens, and Tektronix. By collaborating with
these companies, you receive a complete spectrum of solutions –
from components to turnkey systems. Find the Alliance Program
member directory at ni.com/alliance
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37 countries and distributors in another
12 locations. Our local sales and support representatives are
degreed engineers, ready to partner with you to find solutions that
best fit your needs.
Local Sales and Technical Support
In offices around the globe, our staff is local to the country so that Product Services
you have access to field engineers who speak your language and
are available to consult on your unique needs. We also have a
worldwide support organization staffed with Applications
Engineers trained to quickly provide superior technical assistance.
Use our online Request Support interface at ni.com/support to
define your question, then speak to or e-mail an Applications
Engineer, or access more than 14,000 worldwide measurement
and automation professionals within NI Developer Exchange
Discussion Forums. ni.com/support also provides immediate
NI GPIB products are warranted against defects in workmanship
and material for one year from the date of shipment. To help
you meet project lifecycle requirements, NI offers extended
warranties for an additional charge. NI provides complete repair
services for our products. Express repair and advanced
replacement services are also available. Or, order your software
and hardware installed in PXI and PXI/SCXI™ systems with
NI Factory Installation Services.
answers to your questions through self-help troubleshooting, Ordering Made Easy
product reference, and application development resources. For
advanced technical support and software maintenance services,
sign up for Premier Support, a program that provides expanded
hours of support availability and expedited phone/e-mail
response time (typically four business hours).
Visit ni.com/products to browse product specifications, make
comparisons, or access technical representatives via online chat
or telephone. Worldwide customers can use a purchase order or
credit card to buy in local currency and receive direct shipments
from local NI offices. Our North American Customer Service
Representatives are available Monday through Friday between
7 a.m. and 7 p.m. Central Time. Outside North America, please
contact the NI office in your country.
Training and Certification
NI recognizes that both initial instruction and ongoing education
contribute to your success. NI provides a variety of training alternatives,
from self-paced tutorials and interactive CDs, to worldwide hands-on Order Status and Service Requests
courses taught by experienced instructors – all designed so that you
can choose how to learn about our products. Further, NI offers
National Instruments brings you real-time status on current orders at
ni.com/status Similarly, find out the status of open technical support
certifications acknowledging individual expertise in working with NI incidents or hardware repair requests at ni.com/support/servicereq
products and technologies. Visit ni.com/training for more information.
(800) 433-3488
ni.com
National Instruments • Tel: (512) 683-0100 • Fax: (512) 683-9300 • info@ni.com
C This document represents a commitment from National Instruments to the environment.
© 2003 National Instruments Corporation. All rights reserved. Product and company names listed are trademarks or trade names of their respective companies.
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